Archive for March, 2009

Brandchat #7 turned out to be a lively discussion about branding , brand development and customer service. Every week we tap into the “collective mind” on Twitter and discuss everything branding. Do you have a question you would like to hear some “group think” feedback/insights on? We already have the first two questions for the April 1st chat (no foolin’) If you have a question, be sure to join the Facebook group: You can enter any question you would like to discuss on the wall and we’ll put it on the #brandchat agenda!

Plus, if you would like some “brand exposure” and lots of link love – join the Facebook group and enter into the #brandchat sponsor lottery! Every week we play and one person wins the “sponsor for the chat” opportunity! Check the Facebook group for details!

Hope you’ll “jump on in” with us in the conversation on Twitter, live and streaming, every Wednesday morning 10 a.m. CST. Follow the moderator (s) of #brandchat on Twitter at

This week’s #brandchat is brought to you by the Personal Board of Advisors – your personal and business development solution!

Q1: From @mjbraide, what have big brand flameouts (i.e. UBS,AIG) done 2 brand strength of biz + personal? #brandchat

Q1 continued: + how does brand strength equate to biz strength? #brandchat

Q2: From @davidsandusky Q2:Brainstorm: PPL – how do U extend UR personal brand? BIZ: – how do U extend UR brand thru UR PPL? #brandchat

brandchat: Won’t have much time 4 Q3. So, it will also B Q1 next week. Q3: How can U or UR company or can U, make the most of 175 mil FB ppl #brandchat

Getting 2 the end – time 4 PITCHES + CALLS 2 ACTION. Go 4 it! #brandchat


Woohoo!  Here we go with week SIX of #brandchat! Everything we chat about is about ‘the brand’ and a crucial component of any brand is ‘the human factor’.  From personal brands, to small businesses  to large corporations, the dynamics of the ‘human factor’ in face to face interaction, phone to phone and the raging online conversations  become more and more pertinent.  To ignore it is to be ‘So 1980s!’.  Some are embracing it, some are struggling; some are champions of it while there are still others who think “we can’t allow the customers to control the conversation”.  Whether you’re ‘sticking your neck out there’ or you’ve ‘buried your head in the sand’, personal brands and the human factor and molding, cultivating and forcing brands to take notice and at, the very least, consider them.

Hope you’ll “jump on in” with us in the conversation on Twitter, live and streaming, every Wednesday morning 10 a.m. CST.  Follow the moderator (s) of #brandchat on Twitter at

This week’s #brandchat is brought to you by the Personal Board of Advisors – your personal and business development solution!

Q1:@ SXSW, panel w/BrianSolis +ChrisBrogan disc. 7mil Twitter users + 125mil Facebook. Brands,personal + biz need 2 tap FB SO… #brandchat

(CONTINUED)  Q1: What brands do you see using Facebook well? Personal or business or both. #brandchat

Q2: Pearson’s requires every employee to set up a Facebook pg. (expand) How does a co. manage personal brands? #brandchat

Q3: For your personal brand, what have U done on Facebook? Successes? Failures? #brandchat

CONTINUED: Q3: Sounds like a time 2 brainstorm!! How can U make the most of UR FB presence, biz or personal. Ideas? #brandchat


Are you a part of the Facebook group, go 2 #brandchat

It’s the 5th week’s recap of #brandchat – a streamling live conversation on Twitter every Wednesday.   Hope you’ll consider joining us!

These are the highlights of this week’s conversation.  We believe that we can learn more from each other and tap into the wisdom of the collective, make each other think,share great resources and make great connections.

Today’s #brandchat brought to you by Personal Board of Advisors!

Q1: What’s UR ‘brand voice’ on Twitter+ strategy 2 put it out there? #brandchat

Additionally 2 Q1: So, is UR twitter strategy U or Ur company + What’s your follow policy then? Follow policy meaning : How do U decide to follow someone on Twitter + stay “on brand”? #brandchat

  • DavidSandusky: Q1 I love the integrated voice on twitter and FB (not all biz or all personal) #brandchat
  • DavidSandusky: Q1 I am integrated; @yourbrandradio is all about YBR, @yourbrand is posts on unmistakable personal brands #brandchat
  • searchguru: I am my company. Follow if tweets are interesting or in my fields of interest. #brandchat
  • DrFernKazlow: Q1 Brand voice: strong, caring/supprt, NY, “power” connecting, helpfl, insightfll, confident, empowerg, get 2 root issue quickly #brandchat
  • searchguru: I do not tend to follow if a direct competitor #brandchat
  • jemcgrew: Q1: My strategy is to tweet things in the industries that I am in…it makes for a diverse group of subject matter #brandchat
  • apowerpoint: On following; look for those that add value – insights, links, or info. related to my interests. #brandchat
  • neilmckenzphoto: Q1: My twitter voice strategy has been me and not my company. I follow those who are interesting and relevant to my business. #brandchat
  • McCourtRealtor: I’m not the owner of the company but I operate in the company culture + that has 2 come across in tweets. #brandchat
  • RobMcNealy: RT @DavidSandusky I follow anyone interesting-I love people, but they must add value and u can tell in 1 scan #brandchat
  • McCourtRealtor: Q1: I cannot, nor do I want to, tweet about grumbling about the weather or other stuff b/c we’re the positive thought agency #brandchat
  • jemcgrew: I think one thing with brand voice people have to decide on twitter is if they are the voice of their company or themselves #brandchat
  • DrFernKazlow: Q1 strategy: Engage, strong & authentic connections, join convos, raise relevnt ?s, offer help, tips, follow-up wht’s impt 2 them #brandchat
  • codenamemax: Q1 P1 re: marketing industry, many clients not only are investing in my business but their trust and connection in me. #brandchat

Q1: continued – and is it good, bad, -what’s UR thoughts 2 tweet about “having coffee” “changing babies diaper”? #brandchat

Q2: So, who in the twitterverse looks like they did gr8 casting call 4 brand voice? And who DIDN’T? #brandchat

Q3: Social networking has overtaken emailing as fave internet activity? What’s the opportunity? #brandchat


Well, we picked a GREAT NAME for our chat – someone else on Twitter wanted to use it to to break out and discuss corporate brands.  More power to them!  The #brandchat conversation encompasses all areas of branding with the highest focus being on the human factor in a brand. After all, there are people at all of these companies, correct? And these people either do a great job on authentically executing on the corporate brand promise or they are so connected from the corporate brand that they work against the corporate brand.  Then that brings forth the question – is THAT REALLY  the corporate brand?  The age old discussion of “do as I say, not as I do” continues!

We are so excited to have so many people talking and thinking about branding that we WELCOME all.  We’ll never sit in judgement that “one type of brand person” is better than or “more professional” than another.  All brand dicussions are welcome – just know that we’ll “drill down” in our dicussions to the HUMAN FACTOR – both of the employees who represent or work for that brand to the clients who talk about that brand.  Customers have the great ability to “talk back live” through various mediums and you cannot control it.  So, how do you manage it?  Simply “poo-pooing” on the face that they’re not real journalists or agencies or corporate hot-shots is no longer enough, they’re voice will be heard by someone who does think that they have something worthy to say.  What happens as their followers continue to grow and they are listened to – no matter how “unofficial” a spokesperson they are?  What then?  Jump on to #brandchat and join the healthy, focused discussion on branding…yes, it’s personal!

Today’s #brandchat brought 2 U by; YourBrandPlan affiliate program

Q1:  Skittles became a great conversation over twitter this past week, what are your thoughts?

  • searchguru: Q1: Obvious that Skittles peeps had NOT read World Wide Rave and had no idea of power of social media #brandchat
  • neilmckenzphoto: Skittles – very novel and they were able to capture followers very fast. Long term don’t know – how long will people follow it? #brandchat
  • DavidSandusky: #brandchat
  • tierrafilhiol: Q1: Bad idea. Citizen journo is not for every brand. Know thy audience. #brandchat
  • McCourtRealtor: @searchguru I don’t know. I think it’s brilliant. Let Ur people say – it’s what we were talking about w/brandhijacking on chat #brandchat
  • mariaduron: I think it’s much like Zappos understanding that their employees also constitute their brand – that’s why all have twitter accts. #brandchat
  • searchguru: Q1: Doubtful that they are in it for long term. Are they switching pages because of too much traffic or strategy? #brandchat
  • DavidSandusky: @mariaduron good point with employees contituting the skittles brand + – #brandchat
  • McCourtRealtor: I think corp. amercia still wrestles w/ command + control model of conversation. #brandchat
  • jemcgrew: I think Skittles example is going to be the trend…all industries are looking for new ways to engage the consumer #brandchat
  • ScottAllen: @DavidSandusky The Skittles Twitter thing is already old news. It’s now a Facebook page/app that’s better branded. #brandchat
  • ScottAllen: Was the Skittles Twitter thing a giant blunder that they quickly fixed? Or a brilliant way to build buzz/traffic, then switch? #brandchat
  • tierrafilhiol: @ScottAllen Def, strategy. Clearly we’re debating. Keep it in thier minds now, it’s likely to be at the corner store.#brandchat #brandchat
  • tierrafilhiol: @searchguru Absolutely agree, FB isn’t the place for positive community engagement for PR.#brandchat #brandchat
  • McCourtRealtor: @tierrafilhiol I think it is. I’ve watch wat @kbuzz has done w/facebook + realtors + other companies/products + am impressed #brandchat
  • mariaduron: I’ve seen FB work for individuals + companies + groups. I think days of talking AT people R over. #brandchat
  • tierrafilhiol: @McCourtRealtor Rephrased, I agree great for some, it all depends on their strategy just plopping an FB page up won’t cut it. #brandchat

Q2: In that same vein of the Skittles ?. What R Ur thoughts about Zappos letting loose w/their employees + twitter. Seems 2 work.

  • christinetonkin: @mariaduron You might find this FB article interesting #brandchat
  • McCourtRealtor: I applaud companies that have a strategy 4 internal communication – after all those peeps are Ur brand advocates . #brandchat
  • ScottAllen: @DavidSandusky He said “Every person in the company is in your marketing department. Every person is in your HR department… #brandchat
  • christinetonkin: @mariaduron Karen Quinto, head of mktg at Dell supports using FB for promoting her company #brandchat
  • jemcgrew: It is interesting…you can see a lot of companies jumping on the twitter conversation- KODAK employees participate a lot #brandchat
  • ricklafave: I have not used facebook for business or personal branding, am I missing out? I use it to stay in contact with old friends #brandchat
  • neilmckenzphoto: @davidsandusky Southwest is unique. Just having a FB page or twitter account is nothing special. #brandchat
  • ScottAllen: Social media value for a company is an aggregate of its value for individual employees. #brandchat
  • kwidrick: RT @ScottAllen: Best corp. social media strategy = facilitate individuals using social media to do their individual job better. #brandchat
  • AmyBiddle: @ricklafave #brandchat I have resisted Facebook. Is it bc I’m over 40? Could be. Could also be my introverted nature. Learning more…
  • terrybean: @ScottAllen CAN and Will are very different. How are you differentiating them in ur meta-strategy statement? #brandchat
  • ScottAllen: @terrybean Good point. Thanks. More accurately, “Only strategy what WILL work CONSISTENTLY is a meta-strategy.” #brandchat

Q3: Number 1 thing a company can do to engage their employee is delivering on their corp brand.

  • ScottAllen: Q3: agreed. In order to do that though they must clearly communicate what the brand is. What’s the brand of, say, ExxonMobil?? #brandchat
  • christinetonkin: @ScottAllen sometimes the brand message doesn’t get past marketing to the people who face the customers directly #brandchat
  • McCourtRealtor: I like @ScottAllen saying that even went over mission statement w/temp. How many times have any of us goofed on that? #brandchat
  • ScottAllen: Since each job function has different business goals, impossible for the same strategy to work for everyone. #brandchat
  • @christinetonkin love it. Ad agency worse nightmare-company/people not on brand means mktg seems like a lie #brandchat


For the full transcript of #brandchat – 4th edition CLICK HERE!

Thank you to for providing a transcript of our weekly #brandchat!